To provide a secure experience, it's important for us to know our customers. An identity document photo (personal ID or passport) and video selfie work as proof of identity which is required to open an account at Utoppia. The identity document must be valid and must not expire within the next ninety days from the date of submission. Also, if necessary, we may ask for additional information to help verify your identity in the future.
Most identity verifications fail due to poor picture or video quality.Tips for a useable video selfie: complete the process in a bright environment and use a phone with a good camera; if you're using an Android, ensure the camera is in focus; enable or disable your flash depending on the lighting in the room; make sure you're the only person in the video.Check your identity document: we only accept photos of your physical identity document (personal ID or passport) - do not submit photos of your identity document captured from a screen; keep your identity document on a flat surface and make sure it is fully visible and the information is readable; try to avoid any glare or reflection in the photo as it obscures the information on the document; make sure your identity document isn't damaged in any way; make sure to type in your full name as it appears on your identity document, no nicknames; double-check that your personal information is correctly filled in before you submit it for verification. If the picture of your identity document and/or your video selfie doesn't work on the first try, we recommend that you start the process over again with these tips in mind. Your proof of address documentation must match your declared residence address and must be issued within the last thirty days. We accept utility bills and bank statements for proof of address purposes.
In certain scenarios, we may require additional information from our customers to continue with the sign-up process. This is a standard request that aligns with our legal and regulatory requirements.
To change your personal information, like your name, nickname, phone, or address (as long as you are living in a supported country), contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.zendesk.com.
To ensure the safety of your funds and to assist in the fight against money laundering, terrorist financing and proliferation financing, we might request proof of origin or documentation related to your flow of funds. Based on your account profile established during the onboarding process and how you generate your money, we may request that you provide specific documentation in order to verify your source of funds. This could include: account statements, invoices issued to your key customers that validate the source of funds and/or signed employment contracts. Please note that we may reach out to you to request additional information or clarification related to your source of funds, as well as the nature and purpose of your transactions. Please provide the information requested within the indicated timeframes.
It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the services provided in the Platform App, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through the Platform App.
