FAQs

USD account

Everything you need to know about opening your Utoppia account.
Open my account
Account info
How do I open my Utoppia account?

You can open your account directly from your phone. To get started, make sure you meet these simple requirements:

âś… Be at least 18 years old

âś… Have a valid passport or local ID card from one of our supported countries*

âś… Not already have a Utoppia account

âś… Have a residential address in one of our supported countries

âś… Own a smartphone and a mobile number from your country of residence.

Once you sign up, we’ll ask you to take a photo of your ID and a quick video selfie to verify your identity. That’s it. Your journey begins.

Once your identity is confirmed, you might be asked for additional information to complete legal requirements. After that, your account is ready to receive payments, pay bills, and more ,in USD, from anywhere.

Where do I have to live and which valid identity documents and phone numbers does Utoppia support?

Utoppia supports users from the following countries:

Argentina
Brazil
Colombia
Chile
PerĂş
Uruguay
Dominican Republic
Paraguay
Ecuador
México

To open your account:

  • You must have a valid passport or local ID card from one of these countries
  • Your residential address must be in one of these countries
  • Your phone number must match your country of residence (e.g., if you live in Mexico, you need a Mexican number)

Don’t see your country? We’re working to expand access. Stay tuned and join the waitlist from the app.

Do I have to travel to open my account with Utoppia?

No, to open your account with Utoppia you don’t need to travel; all you have to do is download our app and register with a valid identity document from a supported country.

If I used to have an account previously with Utoppia, do I need to do anything?

Yes, and it's very simple! You need to log into the app using your credentials and upload the documentation, ensuring you meet the following requirements:

  • Have a valid identity document (passport or local ID card) from a supported country.*
  • Your address has to match with the country of the supported document.
  • Once your identity is verified, you may be required to provide additional information and accept the legal disclosure. After completing any necessary steps, you’ll be able to deposit funds and use your Utoppia account!

*To open an account with Utoppia, you must have a valid identity document (passport or local ID card) from one of the following countries: Argentina, Brazil, Colombia, Chile, Peru, Uruguay, Dominican Republic, Paraguay, Ecuador, Mexico.

Why am I unable to sign up?

If you're unable to register, check these common reasons:

❌ You're under 18
❌ You already have a Utoppia account
❌ Your passport/local ID is not from a supported country
❌ Your phone number doesn’t match your current country
❌ Your device is incompatible, or you didn’t complete ID verification

To sign up, make sure you:

  • Have a valid identity document from a supported country

  • Provide a residential address in one of those countries

  • Verify your identity with a selfie video and document scan

  • Complete all legal onboarding steps

‍

What are the fees for the Utoppia account?

Accessing an Utoppia account is completely free! The only fee is the inactivity fee of USD 3 per month. It will only apply if:

  • You haven't made any transactions on the account or card in the last 6 months.
  • Your account balance is less than 500.
How do I download the Utoppia app on my smartphone?

You can find the Utoppia app on the App Store and Google Play in these countries:

Argentina, Brazil, Colombia, Chile, Perú, Uruguay, Dominican Republic, Paraguay, Ecuador, México.

Just search for “Utoppia” and start your journey to global financial freedom.

‍

Where can I find my account details?

You can find your account details written on your account statement or under the “Profile” → “Account Details” section in the app. In the same section, you’ll be able to share your account details with your contacts.

How do I download my account statements?

Monthly statements are available on the first business day of each month and you can download them from the application by following these steps: “Profile” → “Monthly statements”.

Address
601 Brickell Key Drive, Ste. 501, Miami, FL 33131, United States of America.
Founded in the USA. Reaching the whole world.
Contact
+1 (650) 495-2468 | support@utoppia.zendesk.com
Utoppia, Inc. (“Utoppia”), a corporation incorporated under the laws of the State of Delaware, is a financial technology company, not a bank, nor is it a broker-dealer, investment adviser, money transmitter, exchange, custodian, or any other type of financial institution. Utoppia is not licensed, registered, or authorized by any governmental or regulatory authority in any jurisdiction to provide banking, financial, securities, investment, payment, or any other regulated services. Utoppia does not hold, manage, or transmit customer funds directly. All financial or regulated services accessible through the platform app are provided exclusively by third-party service providers, each of which is independently licensed and regulated in accordance with applicable law.

Nothing on this platform constitutes financial, legal, or tax advice. Users should consult qualified professionals before making any financial decisions.

‍Banking Services. Banking services and fiat virtual accounts are provided by Lead Financial Group, Inc. (“Lead Bank”), Member FDIC, through System Pay Services US, Inc. (“BVNK”). Deposits at Lead Bank may be eligible for FDIC insurance up to applicable limits; certain conditions apply for pass-through coverage. View  BVNK’s disclosures.

‍Digital Asset & Stablecoin Services. Digital asset, cryptoasset, stablecoin payouts and auto-conversion services are provided by BVNK. ONED stablecoin smart contract infrastructure is deployed, maintained, and operated by Coinbase, Inc. (“Coinbase”). Coinbase is solely responsible for the minting and redemption of ONED, the custody and management of all reserves backing ONED, and the operation of the platforms on which ONED may be transacted. Neither Utoppia nor any of its affiliates perform any regulated activity in connection with the issuance, custody, minting, redemption, or reserve management of ONED. View ONED Platform.‍

‍Non-Deposit Services. Any services relating to cryptoassets, digital assets, stablecoins, investment accounts, bill payments, prepaid cards, loyalty and/or rewards programs (collectively, “Non-Deposit Services”) are NOT provided by Lead Bank. Non-Deposit Services are not bank deposits, are not FDIC insured, are not insured by any federal government agency, are not bank guaranteed, and may lose value, including all of your investment. ONED, USDC, and any other digital asset are not insured by the FDIC, SIPC, or any other governmental deposit insurance or investor protection scheme. 

‍Card Services. The Utoppia Visa® prepaid card is issued by Payblr, Inc. (“Payblr”) pursuant to a license from Visa U.S.A. Inc. Card is distributed and serviced by Utoppia. View Payblr's disclosure.

‍Bill Payment Services. Bill payment services are provided by AUNTAPI LLC (“Auntapi”). View Auntapi's disclosure.

‍Investment Services. Investment services are provided by W2B, Inc. (“Wealth2B”), an investment adviser registered with the United States Securities and Exchange Commission (CRD# 331220). Wealth2B is not a bank and is not affiliated with Utoppia. Brokerage and custody services are provided by Alpaca Securities LLC (“Alpaca”), member FINRA/SIPC, a wholly-owned subsidiary of AlpacaDB, Inc. Utoppia is not an investment adviser and acts solely as a technology intermediary facilitating access to Wealth2B's services through the Utoppia app. Registration does not imply a certain level of skill or training. Investing involves risk and investments may lose value, including the loss of principal. Past performance does not guarantee future results. View Alpaca - Disclosures and Agreements and W2B's Disclosures.

‍Utoppia Plus Plan. The Utoppia Plus Plan is a subscription product offered directly by Utoppia Inc. The Plus Plan provides access to certain premium features, including up to two (2) free Same Day ACH transactions per month and facilitated access to investment services through Wealth2B. The Plus Plan itself is not a financial product and does not constitute a deposit account, investment account, or any regulated financial instrument. Access to investment or payment services through the Plus Plan remains subject to the terms and conditions of the applicable third-party service providers.

For the legal framework governing your use of the Utoppia platform, please review our Terms of Service, Terms & Conditions Framework, and Privacy Policy.
© 2025 Utoppia. All right reserved.