REQUIRED ACTIONS (Must complete between February 2-28):

1. Accept New Terms and Conditions

• When: Between February 2 and February 28
• Where: You'll receive notification in the Utoppia app
• Action: Review and accept BVNK and Lead Bank terms
• Time required: 5-10 minutes

OPTIONAL BUT RECOMMENDED (Can do now):

2. Complete BVNK Onboarding Early

• When: Available now through January 31
• Where: Payouts section in the Utoppia app
• Action: Open your crypto account with BVNK
• Time required: 5-10 minutes
• Benefit: Faster migration when the time comes
• Important: You do NOT need to make any transaction, just open the account

AUTOMATIC (No action needed):

3. Funds Transfer

• Happens automatically after you accept new terms
• No involvement needed from you
• Seamless, no interruption to access

STEP-BY-STEP SUMMARY:

1. Now (Optional): Complete BVNK onboarding in Payouts section
2. February 2-28 (Required): Accept new terms when notified in app
3. After acceptance (Automatic): Funds transfer, account activates
4. Done: Continue using Utoppia normally

IF YOU DON'T WANT TO MIGRATE:

Contact customer support before January 31. Support will help you withdraw your funds and close your account.

Completing BVNK onboarding is simple and takes about 5-10 minutes.

STEP-BY-STEP:

Step 1: Access BVNK Onboarding

• Open the Utoppia app on your phone
• Go to the Payouts section
• Look for BVNK onboarding option
• Tap to begin

Step 2: Provide Your Information

• Basic personal information (name, date of birth, address)
• Identity verification (passport or government ID)
• Contact details (email, phone number)

Step 3: Complete Verification

• Take a photo of your identity document
• Complete facial verification (selfie or live video)
• Submit for review (typically instant approval)

Step 4: Accept BVNK Terms

• Review BVNK Terms and Conditions
• Accept to activate your crypto account
• No transaction or deposit required

Step 5: Confirmation

• Receive confirmation that your BVNK account is active
• Crypto wallet is now ready
• No further action needed until migration period

IMPORTANT:

• You do NOT need to make any transaction
• Simply opening the account is enough
• Your funds remain in your regular Utoppia account
• This does not affect your current account functionality

WHAT YOU NEED:

• Valid passport or government ID
• 5-10 minutes of time
• Good lighting for photo verification
• Stable internet connection

Your funds are completely safe during the migration and will transfer automatically to your new account.During migration (after you accept the new Terms of Service): Utoppia automatically transfers your funds, transfer happens behind the scenes, your available balance remains visible in the app. Timeline: transfer completes automatically, typically same day.After migration: you have new account information of Lead Bank, Connected Balance, new Rhodium Card, same balance amount (no loss, no fees for the transfer), full access to all your funds immediately.Guarantees: no loss of funds (100% of your balance transfers), no transfer fees (migration is free), exact balance preserved, all pending transactions honored.

If you prefer not to migrate to BVNK and Lead Bank, you have the option to opt-out, but you must act before January 31.

OPT-OUT PROCESS:

• Deadline: January 31
• Action required: Contact Customer Support before this date
• Support channels:
  
  • Chat in App
  • WhatsApp: +1 (650) 495-2468
  • Email: support@utoppia.com

What happens if you opt-out:

1. You inform support of your decision not to migrate
2. Support will guide you through account closure process
3. You'll need to withdraw all your funds before closure
4. Your Utoppia account will be closed
5. You'll lose access to all Utoppia services

IMPORTANT CONSIDERATIONS:

Loss of Services:

• ✗ No more USD account access
• ✗ No more Utoppia Cards
• ✗ No more bill payments through Utoppia
• ✗ No more crypto payouts
• ✗ No more ACH/wire transfers through Utoppia
• ✗ No more Utoppia Plus benefits

Financial Impact:

• Account closure fee may apply (up to $20)
• You'll need to find alternative banking/financial services
• Loss of any promotional benefits or rewards in progress

Timeline Constraints:

• Must complete opt-out and withdrawal before January 31
• After January 31, migration becomes mandatory
• Account closure process may take several days

RECOMMENDED STEPS IF YOU WANT TO OPT-OUT:

1. Contact support immediately (don't wait until deadline)
2. Withdraw all funds to external bank account
3. Cancel any active subscriptions (Utoppia Plus if applicable)
4. Download transaction history if needed
5. Confirm account closure with support

Lead Bank is Utoppia's new banking partner, replacing Regent Bank as the financial institution that holds your USD funds.

ABOUT LEAD BANK:

• Location: Kansas City Metro area, United States
• Regulatory Status: Member FDIC (Federal Deposit Insurance Corporation)
• FDIC Certificate: #58456
• Banking License: Full-service FDIC-insured bank
• Specialization: Digital banking, fintech partnerships, modern banking infrastructure

KEY INFORMATION:

FDIC Insurance:

• Lead Bank is a Member FDIC
• Your deposits are insured up to $250,000 per depositor
• Same level of protection you had with Regent Bank
• FDIC insurance covers bank failure

Banking Services:

• Provides custody accounts for fintech companies like Utoppia
• Holds customer deposits in FDIC-insured accounts
• Facilitates ACH transfers, wire transfers, and other banking operations
• Modern banking infrastructure designed for digital platforms

Safety and Reliability:

• Regulated by federal banking authorities
• Required to meet strict capital and liquidity requirements
• Subject to regular examinations and audits
• Established banking institution with proven track record

WHAT THIS MEANS FOR YOU:

• Your USD funds will be held at Lead Bank
• Same FDIC insurance protection as before
• No change to your Utoppia app experience
• All banking operations continue normally
• Your funds remain secure and accessible

BVNK is Utoppia's new crypto infrastructure provider, specializing in stablecoin payments and digital asset services.About BVNK: official name: System Pay Services (US) Inc., operating as BVNK; specialization: stablecoin payments provider; services: fiat-to-crypto conversion, stablecoin wallets, crypto payout processing; partnership: BVNK provides crypto services to Utoppia's end users.What BVNK provides — stablecoin wallet services: send and receive stablecoins (USDC, USDT), store digital assets securely, manage crypto holdings through Utoppia app. Fiat-to-crypto conversion: convert USD to stablecoins, convert stablecoins to USD, seamless conversion through Utoppia interface. Crypto payout infrastructure: process stablecoin payouts, enhanced reliability and speed, support for multiple networks (Ethereum, Polygon, BNB Chain).Important clarifications: BVNK is NOT a bank; Utoppia is NOT a crypto provider; BVNK provides the crypto infrastructure to Utoppia; Utoppia integrates BVNK services into the app.Crypto services are NOT FDIC insured: cryptoassets are not FDIC insured, crypto services are not provided by Lead Bank, BVNK services are not bank guaranteed, cryptoassets may lose value.

📅 KEY DATES SUMMARY:

NOW - JANUARY 31: Preparation Period

• BVNK onboarding available (optional early access)
• You can complete crypto account setup now
• Opt-out deadline: January 31 (last day to decline migration)

JANUARY 31: Critical Opt-Out Deadline

• Last day to contact support if you don't want to migrate
• After this date, migration becomes mandatory

FEBRUARY 2 - FEBRUARY 28: Terms Acceptance Period

• Accept new BVNK and Lead Bank terms (required)
• Complete any remaining BVNK onboarding if not done earlier
• Your account remains fully active during this period

DURING ACCEPTANCE PERIOD: Automatic Migration

• Once you accept terms, your funds transfer automatically
• New account structure activates
• No service interruption

MARCH 1 ONWARD: Post-Migration

• All users migrated to new infrastructure
• Full access to enhanced platform
• Normal operations with Lead Bank and BVNK

IMPORTANT REMINDERS:

• ⚠️ Don't miss January 31 if you want to opt-out
• ⚠️ Must accept terms between Feb 2-28 to complete migration
• ⚠️ Earlier you complete BVNK onboarding, smoother your experience
• ✓ Your funds and access remain safe throughout

After the migration completes, you'll continue using Utoppia normally with enhanced infrastructure and expanded capabilities.Your new account is setup.All existing services continue as before: send and receive USD, Utoppia Cards (virtual and physical), Bill Payments, Utoppia Plus subscription, customer support. Enhanced crypto services (improved): send crypto (USDC and USDT), receive crypto (stablecoin deposits), convert between fiat and crypto, improved reliability and speed. NEW SERVICE: access to the ONE Loyalty Program. How to access your account: same Utoppia app (no new app to download), same login credentials, same interface and design.What you'll notice — seamless experience: your account looks and feels the same, all your transaction history is preserved, your settings and preferences carry over, same security features. Improved backend: faster processing for certain operations, more robust infrastructure, foundation for future features.