FAQs

Utoppia current situation

Everything you need to know about the product.
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Current situation
Investments
Security
Personal information and data
What happens if I have a balance in the USD account?

Utoppian, due to the closure of our provider Synapse Brokerage LLC., it is not possible to process any money transfers. If you have a balance in USD, it is important for you to know that we are working hard to make your funds available and will keep you informed as soon as we have certainty about the next steps you need to take to do so.

What happens if I have a balance in investments?

If you want to make transfers from the investment account, you should have your app updated to the latest version and the process is the following:

  1. In the "Investments" section of the app, you will need to upload the destination account information along with a bank statement from that account. The account you withdraw to must be in your name in the U.S. The account approval process takes 1 business day.
  2. Once the account you are withdrawing to is approved, you can initiate the transfer. It will be a Standard ACH, which takes 3 to 5 business days to complete and has a fee of $0.25.
  3. After the transfer is confirmed, you will be able to download the receipt from the app.
What is next for Utoppia?

We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.

What is the bill payments current situation?

The Bill Payments service is temporarily disabled.

We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.

What is the cards current situation?

At the moment, the Debit Card service is interrupted due to the closure of our service provider, Synapse Brokerage LLC. We understand the inconvenience this may cause. Our team is working to transition to a new card provider in the coming months to make the service available again as soon as possible. Meanwhile, if you have your Utoppia card linked to any automatic payments, please update it to another payment method, as payments will be declined. We appreciate your patience during this time.

What is the transfers current situation?

Due to the closure of our banking services provider, Synapse Brokerage LLC, the money transfer functionality is disabled.

We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.

What are Utoppia’s customer service channels?

You can get in contact with us through our official customer service channels:


Chat in app
Whatsapp: +1 (650) 495-2468 
Instagram: @utoppia.us
LinkedIn: Utoppia
Twitter: @utoppia_us
Facebook: Utoppia.us

Our customer service team will provide you with any help that you may need! Please remember that we will never contact you to ask for your User ID, passwords, or debit card pin number. If you have any questions or concerns, do not hesitate to contact us through our official support channels.

How are the returns calculated?

The income is calculated daily and credited monthly within the first 5 business days of each month.

Where is my money invested?

Your funds are invested in the Cash Management Program - Bank Sweep provided by Drivewealth LLC. For more information, you can refer to these Disclosures.

What types of risks are associated with this account?

Depositing in the investment account involves investing in the financial market. This means that such an investment implies inherent risks for which Utoppia cannot be held responsible for any variations in the interest rates or returns provided.

How can I monitor the performance of my investment?

Through the app, you can access the details and returns for your investments account.

How are taxes on the generated interests handled?

Your interests are not subject to US tax withholding. It is the responsibility of each client to declare taxes in their country.
Tax obligations vary by jurisdiction, and it is advisable to consult a tax advisor to understand the tax implications.

What requirements must I meet to make a withdrawal?

To withdraw your money you’ll need to add an account that must be in your name (for example Wise) and upload a bank statement in image format showing the account and owner details. We ask for the bank statement to verify the origin of the account. Generally, you can find or request it within your account user profile.

How long does it take for the account to be approved?

After adding the account, it will go through an approval process that can take up to 1 business day.

What happens if my account is rejected?

If your account is rejected, we ask you to contact support.

Can I add more than one account?

Yes, you can add as many accounts as you want as long as they meet the requirements.

How long does the withdrawal take?

Withdrawals can take 3 to 5 business days. After making a withdrawal, you’ll need to wait until your balance is updated to make another one, otherwise it will be rejected.

Do withdrawals have any cost?

Withdrawals have a fee of 0.25 USD.

How do I protect my account?

Here are the top two ways you can protect your account with Utoppia:

  1. Do not share your password with anyone
  2. Change your password periodically

If you think your account could be compromised, please contact our customer experience team right away using our WhatsApp number: +1 (650) 495-2468.

What do I do if I received a suspicious message?

If you receive a suspicious message and you are not sure if it is a legitimate message from Utoppia, please contact our customer experience team to validate it with us using our WhatsApp number: +1 (650) 495-2468. Please note that our analysts will never ask for your login or account information.

How do I reset my password?

If you forgot your password or you need to reset it, please click the “I forgot my password” link which can be found on the log in page. If you continue having more difficulties with this, please contact our customer experience team though our WhatsApp channel: +1 (650) 495-2468.

Requirements for creating or modifying a password

  • It must have at least 8 characters.
  • It must contain at least one number.
  • It must contain at least one uppercaseand one lowercase letter.
  • It must contain at least one special character.
  • It must be different from the 3 previous ones.

How can I provide proof of origin for funds in my account?

We might request proof of origin or your flow of funds to make sure your money is safe, to help in the fight against terrorism, and/or to avoid money laundering activities.

Based on your account profile that was set by you during the onboarding process and depending how you generate your money, we may require, upon certain events, that you provide documentation in order to verify your source of funds via:

  • Account statements
  • Invoices issued to your most relevant customers that validate the source of funds
  • And/or signed contracts

Note: we may contact you in order to clarify any other activity.

How do I download my account statements?

Your monthly account statements are updated on the 15th of each month and are available to be downloaded from the app following these steps: “Profile” → “Monthly Statements.”

How do I change my personal information?

To change your personal information, like your name, nickname, and your address (as long as it is within the same country where you registered), please contact our customer experience team using our WhatsApp number: +1 (650) 495-2468.

How do I close my account?

Closing your account at Utoppia is completely free and you can do it whenever you want. Simply follow these steps in our app: “Profile” → “Close Account”.

Where can I find my account details?

You can find your account details written on your account statement or under the “Profile” → “Account Details” section in the app. In the same section, you’ll be able to share your account details with your contacts.

Can Utoppia close my account?

Yes, Utoppia may be able to close your account. For further information on this, please visit our website at Utoppia  where you will find our terms of service.

Founded in California, USA. Reaching the whole world.

*All the images are for illustration purposes only.

Utoppia is not a bank. Utoppia Inc. is a technology services provider.

Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (collectively, “Synapse”). Synapse is not a bank and is not affiliated with Utoppia Inc. Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA’s BrokerCheck. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse’s Disclosure Library for more information. The Partner Financial Institution(s) participating in a Synapse cash management program can be found in the List of Program Banks.

Account opening and other banking services provided by Utoppia are subject to applicable United States law and the Terms of Service. Utoppia may refuse to open or maintain accounts that violate applicable United States law and the Terms of Service. By creating an account using Utoppia’s mobile phone application, otherwise using Utoppia’s services or signing an electronic signature card, you agree to Utoppia’s Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any and all applicable local laws.
Utoppia is only an intermediary of TAPI (as such term is defined in the bill payment terms of services found at link) whereby TAPI offers the TAPI services (as such term is defined in the bill payment terms of services) and UTOPPIA integrates such TAPI services into the mobile app, as such, neither UTOPPIA or any of its affiliates are responsible or liable for (I) the accuracy of the information related to the TAPI services; (II) the functionality of the TAPI services; and/or (III) any delays or other acts under the control of TAPI as they relate to the TAPI services UTOPPIA'S liability for losses you or any third party may incurunder any circumstance, in connection with your account or the TAPI services is limited only to actual damages proved that are proximately caused by UTOPPIA'S gross negligence or willful misconduct. by using the mobile app in connection with the TAPI services, you also acknowledge and agree to be subject, in all respects, to any and all disclamers, limitations of liability and other terms and conditions set forth in the bill payments terms of service, UTOPPIA'S general Terms of Service (found at link), and UTOPPIA'S privacy Policy (found at link).Utoppia is not a bank. Utoppia Inc. is a technology services provider.Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (collectively, "Synapse"). Synapse is not a bank and is not affiliated with Utoppia Inc. Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC ("Synapse Brokerage"), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA's BrokerCheck. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse's Disclosure Library for more information. The Partner Financial Institution(s) participating in a Synapse cash management program can be found in the List of Program Banks List of Program Banks.
Utoppia is only an intermediary of Quiena Wealth Management Inc., a corporation organized under the laws of the State of Delaware ("Quiena"), whereby Quiena offers the Quiena Services (as such term is defined in Utoppia's Investment Account Terms of Services and Utoppia integrates such Quiena Services into the Mobile App. As such, neither Utoppia or any of its affiliates are responsible or liable for (I) the accuracy of the information related to the Quiena Services; (II) the functionality of the Quiena Services; and/or (III) any delays or other acts under the control of Quiena or DriveWealth (as such term is defined below) as they relate to the Quiena Services. Utoppia's liability for losses you or any third party may incur under any circumstance, in connection with your account or the Quiena Services is limited only to actual damages proved that are proximately caused by Utoppia's gross negligence or willful misconduct. By using the Mobile App in connection with the Quiena Services, you also acknowledge and agree to be subject, in all respects, to any and all disclaimers, limitations of liability and other terms and conditions set forth in the Investment Account Terms of Services, Utoppia's PLUS Terms of Service , Utoppia's General Terms of Service), and Utoppia's Privacy Policy.Utoppia is not a bank. Utoppia Inc. is a technology services provider.Certain services are offered through Quiena, which is duly licensed by the United States Securities and Exchange Commission as a Registered Investment Advisor. Quiena is not a bank and is not affiliated with Utoppia Inc. The Quiena Services whereby funds in your account at Utoppia may be, upon your instruction, be deposited into one or more interest-bearing deposit accounts held at one or more participating banks are provided through DriveWealth, LLC, a New Jersey limited liability company, registered with the United States Securities and Exchange Commission as a custodian of investment accounts and which has the registration number 8-69161 ("DriveWealth"). You may view DriveWealth's website which includes its Terms of Service and Quiena's Terms of Service.