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We have started processing withdrawals from the balances of Utoppia accounts in USD. Since it is a manual process and done in batches, the transfers will be processed in the coming days. We will inform you as soon as the bank has processed your withdrawal.
To be able to make the withdrawal, you need to complete the information as soon as possible. To do this, please log in to the Utoppia app. A banner will appear and you will need to complete the following information:
Please note that the withdrawal will be processed through regular ACH, so the crediting period may be 3 to 5 business days.
In the meantime, we are continuing to work on integrating with new providers and restoring our services so that you can operate with Utoppia as you used to, as well as adding new functionalities.
If you want to make transfers from the investment account, you should have your app updated to the latest version and the process is the following:
We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.
The Bill Payments service is temporarily disabled.
We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.
At the moment, the Debit Card service is interrupted due to the closure of our service provider, Synapse Brokerage LLC. We understand the inconvenience this may cause. Our team is working to transition to a new card provider in the coming months to make the service available again as soon as possible. Meanwhile, if you have your Utoppia card linked to any automatic payments, please update it to another payment method, as payments will be declined. We appreciate your patience during this time.
Due to the closure of our banking services provider, Synapse Brokerage LLC, the money transfer functionality is disabled.
We are working on connecting with a new world-class U.S. bank to gradually restore our services and relaunch a better version of Utoppia.
You can get in contact with us through our official customer service channels:
Chat in app
Whatsapp: +1 (650) 495-2468
Instagram: @utoppia.us
LinkedIn: Utoppia
Twitter: @utoppia_us
Facebook: Utoppia.us
Our customer service team will provide you with any help that you may need! Please remember that we will never contact you to ask for your User ID, passwords, or debit card pin number. If you have any questions or concerns, do not hesitate to contact us through our official support channels.
The income is calculated daily and credited monthly within the first 5 business days of each month.
Your funds are invested in the Cash Management Program - Bank Sweep provided by Drivewealth LLC. For more information, you can refer to these Disclosures.
Depositing in the investment account involves investing in the financial market. This means that such an investment implies inherent risks for which Utoppia cannot be held responsible for any variations in the interest rates or returns provided.
Through the app, you can access the details and returns for your investments account.
Your interests are not subject to US tax withholding. It is the responsibility of each client to declare taxes in their country.
Tax obligations vary by jurisdiction, and it is advisable to consult a tax advisor to understand the tax implications.
To withdraw your money you’ll need to add an account that must be in your name (for example Wise) and upload a bank statement in image format showing the account and owner details. We ask for the bank statement to verify the origin of the account. Generally, you can find or request it within your account user profile.
After adding the account, it will go through an approval process that can take up to 1 business day.
If your account is rejected, we ask you to contact support.
Yes, you can add as many accounts as you want as long as they meet the requirements.
Withdrawals can take 3 to 5 business days. After making a withdrawal, you’ll need to wait until your balance is updated to make another one, otherwise it will be rejected.
Withdrawals have a fee of 0.25 USD.
Here are the top two ways you can protect your account with Utoppia:
If you think your account could be compromised, please contact our customer experience team right away using our WhatsApp number: +1 (650) 495-2468.
If you receive a suspicious message and you are not sure if it is a legitimate message from Utoppia, please contact our customer experience team to validate it with us using our WhatsApp number: +1 (650) 495-2468. Please note that our analysts will never ask for your login or account information.
If you forgot your password or you need to reset it, please click the “I forgot my password” link which can be found on the log in page. If you continue having more difficulties with this, please contact our customer experience team though our WhatsApp channel: +1 (650) 495-2468.
Requirements for creating or modifying a password
We might request proof of origin or your flow of funds to make sure your money is safe, to help in the fight against terrorism, and/or to avoid money laundering activities.
Based on your account profile that was set by you during the onboarding process and depending how you generate your money, we may require, upon certain events, that you provide documentation in order to verify your source of funds via:
Note: we may contact you in order to clarify any other activity.
Your monthly account statements are updated on the 15th of each month and are available to be downloaded from the app following these steps: “Profile” → “Monthly Statements.”
To change your personal information, like your name, nickname, and your address (as long as it is within the same country where you registered), please contact our customer experience team using our WhatsApp number: +1 (650) 495-2468.
Closing your account at Utoppia is completely free and you can do it whenever you want. Simply follow these steps in our app: “Profile” → “Close Account”.
You can find your account details written on your account statement or under the “Profile” → “Account Details” section in the app. In the same section, you’ll be able to share your account details with your contacts.
Yes, Utoppia may be able to close your account. For further information on this, please visit our website at Utoppia where you will find our terms of service.
