At Utoppia we believe in a borderless world where the barriers between traditional banking and crypto are broken. Our service allows you to send stablecoins seamlessly using your USD bank account balance. In just a few steps, you'll be able to transfer stablecoins to personal accounts, third parties, or businesses.

Stablecoins are digital assets designed to maintain a fixed or stable value, typically pegged to fiat currencies like the U.S. dollar. Unlike traditional cryptocurrencies like Bitcoin or Ethereum, which can be highly volatile, stablecoins are pegged to a stable asset.

The blockchain is a database that is shared and synchronized across multiple sites and is accessible by multiple people. All transactions, coins, and currencies are tracked on the blockchain which makes counterfeiting, fraud, and double-spending pretty much impossible. There is no central control of the blockchain which protects the entirety of the system even if there is a failure at one specific point.

Stablecoins let you send money faster, cheaper, and with more flexibility than traditional wire transfers.

• Speed: Transfers are generally processed faster than wire transfers, usually in minutes. However, settlement times may vary depending on compliance checks, and network conditions.
• Low cost: Often lower fees compared to traditional international wires.
• Availability:Transactions can be initiated 24/7 on the blockchain; however, processing may be delayed if regulatory checks are required.
• Transparency: your transfer is visible on the blockchain, where you can track confirmations in real time. While the blockchain provides transparency, final settlement and fund availability may vary depending on network conditions and standard processing requirements..

Stablecoins are designed to maintain a value pegged to the U.S. dollar, supported by reserves held by the issuer.

Cryptoasset services provided here are provided by System Pay Services Inc (BVNK), to Wake up movement Inc. Wake up movement is a technology company, not a bank or a crypto provider who facilitates its technology to Utoppia (another technology provider not a Bank or a Crypto provider) to Utoppia's end users, both Wake up and Utoppia are not crypto providers, they are technology providers. Any services provided relating to cryptoassets, remittance processing, and processing of incoming domestic fund (collectively, the “non-deposit services”) are NOT provided by Regent Bank. The non-deposit services are not considered deposits, are not FDIC insured products or insured by any Federal government agency, are not bank guaranteed and may lose value including all your investment.

Go to the Payouts section and select Withdraw to Stablecoins. Then follow these steps:

1. Accept the Terms and Conditions.
   
   
2. Wait for your account to be verified. You will receive a push notification.
   
   
3. Enter the amount.
   
   
4. Select the currency, network, and wallet address, then review the information.
   
   
5. Select back to the merchant to review the transaction details.
   
   
6. Confirm and send the transaction.
   
   

You’ll see the transaction reflected in your USD account transaction history and in the payouts transaction history.

It’s super simple! Just follow these steps in the Payouts section:

1. Select Withdraw to Stablecoins.
   
   
2. Enter the amount you want to transfer from your USD account.
   
   
3. Choose the recipient type (your own account, another person, or a business).
   
   
4. Select the currency, network, and wallet address, then review the information.
   
   
5. Select back to merchant to review the transaction details.
   
   
6. Confirm and send the transaction.
   
   

You’ll see the transaction reflected in your USD account transaction history and in the payouts transaction history.

To receive stablecoins, the recipient must have a digital wallet address that is compatible with both the network and the specific type of stablecoin being sent (for example, USDC on Ethereum). Before sending, always confirm that the recipient’s wallet supports the exact stablecoin and blockchain network, since sending to an unsupported address may result in a permanent loss of funds.

Your transaction limits for both crypto and USD depend on how long you've been banking with us. All specific information regarding the exact limits can be found by following this link: https://www.utoppia.com/transaction-limits.

We offer the following stablecoins: USDC, USDT. Please send using only these types of cryptocurrencies through the supported crypto networks to avoid losing your funds.

USD Coin (USDC): 

• Ethereum (ERC20).
• Polygon.
• BNB (BEP20).

Tether (USDT): 

• Ethereum (ERC20).
• Polygon.
• BNB (BEP20).

Stablecoin transfers are processed almost instantly and typically arrive within minutes, no matter the day or time. This is much faster than traditional bank transfers, which can take hours or even days—especially for international payments.

🔍 To check your transfer, go to the transaction details.

Here you’ll find the transaction hash, which confirms your transfer was successfully processed on the blockchain. ✅

💡 You can also share this hash with the wallet owner to help them track or verify the transaction.

No, due to the irreversible nature of the blockchain system, transactions cannot be disputed, cancelled, or reversed once they are initiated.

Most stablecoin transfers are visible on the blockchain within minutes. If your transfer does not appear:

Check the blockchain transaction ID (hash): You can use a block explorer to confirm whether the transaction has been processed and to verify the destination address and network.

Verify wallet and network compatibility: Ensure that the receiving wallet supports the specific stablecoin (e.g., USDC, USDT) and the network you used (e.g., Ethereum).

Contact us immediately: If the transfer shows as completed on the blockchain but the recipient has not received it, or if you cannot locate the transaction, please contact Utoppia’s support. Provide the transaction ID, the amount, and the date of the transfer so we can investigate.

Important: As blockchain transactions are irreversible, funds sent to the wrong address or unsupported network may not be recoverable. Utoppia cannot reverse a confirmed blockchain transaction, but we will assist you in reviewing the case and advising next steps.

No, cryptocurrencies are NOT FDIC insured. The FDIC only insures deposits. It does not insure securities, mutual funds, or digital currency (crypto assets). Unlike your US bank account, all monetary value you put into crypto will not be FDIC insured.

While stablecoins are designed to provide price stability, they remain part of the crypto ecosystem and therefore carry specific risks. These include:

• Limited regulatory oversight: Stablecoins are not universally regulated, and protections can vary significantly by jurisdiction. In the U.S., stablecoins are not currently insured or guaranteed by any government agency.
• No regulatory protection: Stablecoins are not regulated or insured like bank deposits. If something goes wrong, there is no government protection or guarantee.
• Market volatility: Stablecoins value may fluctuate due to market conditions, liquidity, or loss of confidence in the issuer’s ability to maintain the peg.No FDIC insurance: Stablecoin holdings are not protected in the same way as deposits in a bank account. Losses due to issuer failure or operational errors may not be recoverable.

Your funds will most likely be lost forever. If you sent your crypto to the wrong address or network (e.g. you sent DAI to a USDC address), due to the irreversible nature of the blockchain system, transactions cannot be disputed, cancelled, or reversed. If you know the owner of the address you accidentally sent your crypto to, you'll need to contact them and ask for their cooperation to return your cryptocurrency. If you don't know who the recipient address belongs to, there is no way to retrieve the funds.

Stablecoins are designed to maintain a stable value by being pegged to stable assets like the US dollar, but they still carry the inherent risks of cryptocurrencies mentioned above.

- Real-time transaction tracking: Blockchain technology allows you to instantly check the status and progress of your transfer, providing full transparency of where your funds are at any moment.

- Advanced cryptography: Transactions are secured by robust cryptographic algorithms that make it virtually impossible to forge or alter transfers once they're recorded on the blockchain.

- Two-factor authentication (2FA): Utoppia requires additional verification steps beyond your password, such as SMS codes or authenticator apps, before authorizing any stablecoin transfers.

- Transaction confirmation process: Transfers require multiple network confirmations before being considered final, ensuring the transaction is legitimate and preventing double-spending.

- Fraud detection system: Before creating any transaction, Utoppia's fraud detection system analyzes patterns and may block suspicious transfers to ensure they originate from legitimate sources.

- Not checking that you are sending stablecoins to an address and using a network that supports your specific type of cryptocurrency

- Not sharing your crypto address from the Utoppia app when you want to receive crypto

- Not double-checking that you are sending your crypto to the correct address

- Sending cryptocurrencies that are not supported by Utoppia (only use USDC, USDT)

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If you need help regarding any issue please contact our customer experience team using our Chat in App or WhatsApp number: +1 (650) 495-2468.